Inbox overflowing? Partners frustrated? Try Xpand Portal for 30-day free trial

A recent McKinsey report notes about “The Rule of Thirds”: at any stage of the B2B buying journey, customer interaction preferences are divided almost equally: 1/3 prefer in-person interaction, 1/3 prefer remote contact (phone, chats), and 1/3 prefer digital self-service options. Any strategy that isolates the portal ignores the majority of customer needs.

So here is a significant impact on customer loyalty: companies with integrated omnichannel customer service report CSAT (Customer Satisfaction Score) growth up to 67%, compared to just 28% for multi-channel approaches. These businesses also see customer loyalty increase by 35%.

The cost of fragmented systems is real: 56% of customers are forced to repeat information when switching between support channels. A customer portal must serve as the single source of truth to eliminate this frustrating loss of context.

Even as we approach the end of 2025, client feedback confirms that the demand for faster information processing remains urgent. Many businesses still struggle with:

• Overflowing email inboxes filled with requests for price lists, order statuses, inventory levels, and compliance documents;
• Talented teams doing repetitive work that demotivates them and wastes their potential;
• Valuable data is trapped in systems while qualified employees spend hours copying and pasting information;
• Frustrated partners waiting for data that already exists in your ERP system;
• Customers are stuck on hold for information they need immediately.

Does This Sound Familiar?

Your business deserves better than manual workarounds and inefficient processes.

Transform Business Collaboration with Customer Portal

Xpand Portal can change how you collaborate with clients, partners, and employees by giving them direct, secure access to the information they need when they need it. Built specifically for companies using Microsoft Business Central, it eliminates the bottlenecks that slow everyone down.

Whether you're in logistics, manufacturing, distribution, or wholesale, Xpand Portal speaks your language and addresses your specific challenges with ready solutions.

Seamless Microsoft Business Central Integration

Our portal delivers intuitive navigation and attractive design while integrating seamlessly with Microsoft Dynamics 365 Business Central. To simplify implementation, we offer our certified Xpand Portal Connector, available directly on Microsoft AppSource for verified security and compatibility.

Ready-to-Deploy Portal Modules for Immediate ROI:

Start using the portal today and experience the convenience yourself. Choose from fast-implementation modules designed for specific business scenarios:

• Customer Order Management Portal
• Customer Care Management Portal
• Receivables Management Portal

If you are interested in implementation in a few weeks, learn more about the Modules and choose the one that suits you best. If you have any additional questions, we are here to help. Please contact us at bd@xpandsoftware.com.

Deploy these as integrated modules or implement Xpand Portal as a standalone custom portal solution tailored to your unique business requirements.

Stop wasting your team's talent on repetitive tasks. Give your customers, partners, and employees the digital self-service tools they expect in 2025.

Ready to See How It Works?

The fastest way to understand Xpand Portal is to use it yourself. Start your free 30-day trial today and discover why businesses choose a platform built on experience, designed to work the way they do, and ready for what's next.

No credit card required. No implementation fees. No obligation.

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Your business is ready for this. The platform is waiting.