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Privacy Policy

Xpand Privacy Statement

This privacy policy will help you understand how Xpand uses and protects the data you provide to us when you visit and use our websites as well as when you use our products and services.

This policy sets out how we process any personal data we collect from you or that you provide to us through our websites or products. We confirm that we will keep your information secure and that we will comply fully with all applicable data protection legislation and regulations. Please read the following carefully to understand what happens to personal data that you choose to provide to us, or that we collect from you. By visiting websites affiliated with Xpand, such as https://www.xpandsoftware.com (our main website), https://www.help.xpandsoftware.com (help center for our products), or by using our products or services, you are accepting and consenting to the practices described in this policy.

We reserve the right to change this statement at any given time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.

What user data we collect

We may collect, store and use the following kinds of personal information about individuals who visit and use our websites as well as use our products and services:

  • Information you supply to us. You may supply us with information about you by filling in forms on our website. This includes information you provide when you request a quote, contact our team, apply for a vacancy, request support, etc. The information you give us may include:
    • your name
    • address
    • e-mail address
    • phone number
    • partner/customer name and e-mail address
    • contact person name and e-mail address
    • information about your product (that you may want to upgrade), including object files and add-ons installed
    • permission to associate your social network account (such as Facebook, Google, Microsoft, or Twitter) with an account you use with our web-based products
  • Information our websites and products automatically collect about you. With regard to each of your visits to our websites or when you use our products or services, we may automatically collect information including the following:
    • technical information, including a truncated and anonymized version of your Internet protocol (IP) address
    • browser type and version
    • operating system and platform
    • information about your visit, including what pages you visit, when you signed in, how long you are on the site, how you got to the site (including date and time)
    • page response times
    • length of visit
    • what you click on
    • documents downloaded
    • download errors

Why we collect your data

We are collecting your data for several reasons:

  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customize our websites, products, and services according to your online behavior and personal preferences.
  • Safeguarding and Securing the Data.

Xpand is committed to securing your data and keeping it confidential. Xpand has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

Our commitment to GDPR

As part of our ongoing commitment to privacy, we made a number of investments and improvements to our data handling practices to support GDPR and the privacy rights of individuals.

Third-party links

Our sites may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Cookies

Our websites, as well as web-based products (such as Xpand Portal), use cookies to distinguish you from other users of our websites or products. This helps us to provide you with a good experience when you browse our websites or use our product, and also allows us to improve our sites and products.

By consenting to the practices described in this policy, you agree to allow our websites or products to use cookies, and also agree to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).

Please note that cookies don't allow us to gain control of your computer in any way. They are strictly used for performance, readability, and experience purposes as well as to monitor which pages you find useful and which you do not so that we can provide a better experience for you.

If you want to disable cookies, you can do it by accessing the settings of your internet browser.

Your rights – access to your personal data

You have the right to ensure that your personal data is being processed lawfully (“Subject Access Right”). Your subject access right can be exercised in accordance with data protection laws and regulations. Any subject access request must be made in writing to info@xpandsoftware.com. We will provide your personal data to you within the statutory time frames. To enable us to trace any of your personal data that we may be holding, we may need to request further information from you.

If you have already agreed to share your information with us, feel free to contact us via email and we will be more than happy to change this for you.

Xpand will not lease, sell or distribute your personal information to any third parties unless we have your permission. We might do so if the law forces us. Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.