From Microsoft Dynamics 365 Business Central implementation to continuous improvement, optimization, and ongoing support
Xpand partners with companies to solve operational challenges, improve system performance, and develop new capabilities as their business evolves. From Microsoft Dynamics 365 Business Central implementation and onboarding to integrations, upgrades, optimization, development, and ongoing support, we take long-term responsibility for the entire connected system landscape. Business Central, NAV, WMS, EDI, APIs, portals, Azure, Power Platform, and related solutions are managed within one structured partnership that protects critical operations, resolves incidents, and keeps the business moving forward.
One provider supports Business Central, another handles WMS or integrations, and important system knowledge remains with individual employees or former consultants.
The current provider resolves individual tickets but does not actively identify recurring problems, technical risks, performance concerns, or upgrade requirements.
Problems are fixed temporarily, but root causes, known errors, and workarounds are not consistently investigated or documented.
Technical debt, version requirements, and system limitations are discussed only when they have already become urgent or expensive.
Every incident, question, investigation, or deployment creates a separate invoice, with little visibility into the expected monthly cost.
Microsoft Dynamics 365 Business Central increasingly depends on functional knowledge, AL development, integrations, infrastructure, testing, DevOps, reporting, and industry-specific experience.
New warehouses, companies, customers, integrations, services, or compliance requirements have made the Business Central landscape more complex than it was at go-live.
The business needs a long-term partner that understands how Business Central supports finance, warehouses, shipments, invoicing, reporting, and connected logistics processes.
Start with a Business Central implementation.
We design and implement the solution, transfer it into ongoing support, and continue protecting and developing the environment after go-live.
Implementation → Support plan → Continuous development
Start with structured onboarding.
We assess your current Business Central environment, customizations, integrations, critical business processes, support history, and operational risks before establishing the ongoing support model.
Onboarding → Support plan → Continuous development
Both paths lead to the same long-term relationship.
Once your environment is supported by Xpand, incidents, improvements, upgrades, integrations, and future projects are managed through one shared operating model.
Moving an established ERP environment to the cloud requires more than transferring data from one system to another. The migration needs to preserve business continuity while creating a reliable foundation for future growth. An ICT services provider operating in the province of Antwerp, Belgium, with more than 230 employees, needed to migrate its existing Indis database from Microsoft Dynamics 365 Business Central 14 RTM BE to Business Central SaaS. Xpand completed the migration successfully in 2 weeks , with no tickets or issues reported during either the UAT or warranty period.
This October, the Dynamics 365 Business Central community is heading to Paris – and so are we. On October 27–29 , Xpand Portal will be at Directions EMEA 2026 , joining Microsoft partners, ISVs, consultants, developers, and business leaders from across the ecosystem. For us, Directions is an opportunity to meet partners in person, exchange ideas, and talk about the real challenges their Business Central customers are facing today. Xpand Portal is a self–service portal integrated with Microsoft Dynamics 365 Business Central , giving customers, vendors, and partners secure access to the data and workflows relevant to them. It can support scenarios such as: - Customer order management and order tracking - Invoices, balances, and payment information - Customer service and project collaboration - Vendor and partner communication - Document sharing and other ERP–based self–service processes Companies can start with one focused use case and expand the portal as their needs grow.
As business systems accumulate more information over time, organizations need a practical way to manage historical data without making it difficult to access when needed. A German IT development and consulting company, specializing in Microsoft Dynamics NAV solution for international logistics businesses, needed a reliable way to manage historical data inside its Microsoft Dynamics 365 Business Central environment. Instead of creating a tool designed around a single use case, Xpand developed a multifunctional Business Central data archiving solution built to be reused and adapted to the requirements of other projects – delivered in 6 weeks.
The exact scope depends on the selected plan and documented system landscape. It may include incident management, key-user guidance, troubleshooting, root cause analysis, monitoring, knowledge management, backlog governance, reporting, and strategic advisory.
Yes. Existing Business Central clients enter through structured onboarding. We review the environment, customizations, integrations, business flows, known risks, and available documentation before establishing the final support scope.
Yes. Xpand supports Business Central online, Business Central on-premises, and legacy Dynamics NAV environments.
Yes, provided that the components are active, licensed, technically accessible, and included in the documented support scope. We can also coordinate with third-party vendors where an issue originates outside the systems directly supported by Xpand.
Upgrade readiness and recommendations may be included in Managed Support. The execution of an upgrade is planned as a separate project.
The requirement is identified through ongoing system observation, added to the shared backlog, and discussed before project planning begins.
