From Microsoft Dynamics 365 Business Central implementation to continuous improvement, optimization, and ongoing support
Xpand partners with companies to solve operational challenges, improve system performance, and develop new capabilities as their business evolves. From Microsoft Dynamics 365 Business Central implementation and onboarding to integrations, upgrades, optimization, development, and ongoing support, we take long-term responsibility for the entire connected system landscape. Business Central, NAV, WMS, EDI, APIs, portals, Azure, Power Platform, and related solutions are managed within one structured partnership that protects critical operations, resolves incidents, and keeps the business moving forward.
One provider supports Business Central, another handles WMS or integrations, and important system knowledge remains with individual employees or former consultants.
The current provider resolves individual tickets but does not actively identify recurring problems, technical risks, performance concerns, or upgrade requirements.
Problems are fixed temporarily, but root causes, known errors, and workarounds are not consistently investigated or documented.
Technical debt, version requirements, and system limitations are discussed only when they have already become urgent or expensive.
Every incident, question, investigation, or deployment creates a separate invoice, with little visibility into the expected monthly cost.
Microsoft Dynamics 365 Business Central increasingly depends on functional knowledge, AL development, integrations, infrastructure, testing, DevOps, reporting, and industry-specific experience.
New warehouses, companies, customers, integrations, services, or compliance requirements have made the Business Central landscape more complex than it was at go-live.
The business needs a long-term partner that understands how Business Central supports finance, warehouses, shipments, invoicing, reporting, and connected logistics processes.
Start with a Business Central implementation.
We design and implement the solution, transfer it into ongoing support, and continue protecting and developing the environment after go-live.
Implementation → Support plan → Continuous development
Start with structured onboarding.
We assess your current Business Central environment, customizations, integrations, critical business processes, support history, and operational risks before establishing the ongoing support model.
Onboarding → Support plan → Continuous development
Both paths lead to the same long-term relationship.
Once your environment is supported by Xpand, incidents, improvements, upgrades, integrations, and future projects are managed through one shared operating model.
Security compliance in Europe is no longer optional it directly impacts customer trust, legal exposure, and business continuity, as Anzhela Pozdniakova, Chief of Product at Xpand Portal , explores in this article. Leaders are increasingly expected to understand not just the rules, but who is responsible for meeting them. The key principle : security is a shared responsibility. Some controls belong to the infrastructure or hosting provider, some to the product vendor, some to the customer organization. The exact split depends on the deployment model – in SaaS, more operational responsibility usually sits with the provider; in self-hosted environments, more remains with the customer or hosting partner. For leaders, the goal is not to become security experts. The goal is to know which questions to ask, who owns each area, and whether responsibilities are clearly understood. Below are the key compliance areas in plain terms, organized by what infrastructure and product teams are each expected to cover.
The logistics terminal reduced truck congestion and unnecessary downtime during peak hours by implementing Xpand Portal. This allowed for optimized truck processing, real-time alerts on available time slots, and easy access to cargo information for both terminal employees and transport company representatives. The result was a stress-free unloading process and reduced employee burden.
Xpand Portal continues to grow with each release, bringing meaningful improvements that help teams work smarter — and version 4.5 is no exception. This release focuses on making daily workflows smoother: from localization to data entry and workspace clarity. What this release brings: - Productivity enhancements. Faster, more consistent localization with less manual effort. - Data input and presentation. Cleaner editors and a distraction-free View mode for quicker data work. - UI optimization. Better use of screen space and more efficient navigation.
The exact scope depends on the selected plan and documented system landscape. It may include incident management, key-user guidance, troubleshooting, root cause analysis, monitoring, knowledge management, backlog governance, reporting, and strategic advisory.
Yes. Existing Business Central clients enter through structured onboarding. We review the environment, customizations, integrations, business flows, known risks, and available documentation before establishing the final support scope.
Yes. Xpand supports Business Central online, Business Central on-premises, and legacy Dynamics NAV environments.
Yes, provided that the components are active, licensed, technically accessible, and included in the documented support scope. We can also coordinate with third-party vendors where an issue originates outside the systems directly supported by Xpand.
Upgrade readiness and recommendations may be included in Managed Support. The execution of an upgrade is planned as a separate project.
The requirement is identified through ongoing system observation, added to the shared backlog, and discussed before project planning begins.
