Root-cause
findings
A clear explanation of the technical factors contributing to each performance problem.
Business Central performance audit and rapid optimization
Turn a slow Business Central environment into a faster, more stable system
Turn difficult performance cases into measurable results
Xpand helps Microsoft partners identify and resolve the root causes of slow Business Central processes across the environment, database, application, and integration landscape. You keep control of the customer relationship. We provide the specialist expertise, technical evidence, and implementation capacity needed to improve system performance.
Assessment of Microsoft Dynamics 365 Business Central environment identifies configuration, capacity, and service-level constraints. For on-premises deployments, the review covers infrastructure resources, server and SQL settings, storage, network performance, service tiers, and background processes. For Business Central SaaS, the focus is on telemetry, sessions, job queues, page and report performance, extension behaviour, and patterns across users and workloads.
Analysis of database and data-access behaviour identifies long-running SQL operations, inefficient filters, locking, repeated database calls, index-related issues, data growth, FlowFields, and demanding reports or integrations. Direct SQL diagnostics apply mainly to on-premises environments, while Microsoft Dynamics 365 Business Central SaaS is assessed through Microsoft telemetry and available query-performance signals.
Review of standard and custom Microsoft Dynamics 365 Business Central logic identifies long-running AL methods, inefficient loops, event subscribers, extension interactions, job queues, reports, background processes, web services, and custom integrations. Application Insights telemetry and performance profiling help isolate whether delays come from AL code, database calls, extensions, or external service activity.
From performance issues to measurable improvement by Xpand
Clear root causes, prioritized fixes, and evidence your team can confidently present to the customer
The cause is unclear
The customer reports that Business Central is slow, but the problem cannot be traced to one process or component.
Previous fixes did not last
Infrastructure was increased or code was changed, but the same problem returned or moved elsewhere.
The issue appears only in production
The process works in a test environment but becomes slow under real users, transaction volumes, or integration loads.
Several systems are involved
Business Central, SQL, extensions, APIs, reporting, and external systems may all contribute to the same issue.
Internal expertise is limited
Your team understands the customer’s processes but does not have a dedicated Business Central performance specialist.
Who we work with
Companies using
Business Central or NAV
Business Central or NAV
Organizations that need reliable implementation, upgrades, integrations, development, or ongoing support for Microsoft Dynamics 365 Business Central and NAV.
Businesses with complex
ERP integrations
ERP integrations
Companies connecting their ERP with logistics, WMS, supply chain, finance, OCR, e-invoicing, banking, customer portals, and other external systems.
Organizations exploring
Xpand Portal
Xpand Portal
Businesses using or considering Xpand Portal to give customers, partners, and operational teams secure self-service access to selected ERP data and processes.
Microsoft Dynamics
partners
partners
Partners looking for additional development capacity, specialized Business Central or NAV expertise, or long-term technical support for client projects.
Onboarding and process
A transparent path from unclear performance symptoms to verified technical results, without disrupting the live Business Central environment.
Step 1
Share your symptoms
Tell Xpand what is happening, such as slowness, timeouts, delayed reports, integration issues, or unexpected system behaviour. Where no single problem has been identified, share basic system information so the team can assess potential risks and optimization opportunities.
Step 2
We diagnose
Xpand investigates the environment across three connected layers: infrastructure, database, and application behaviour. The assessment is performed non-invasively on the live system, allowing the team to identify root causes and improvement opportunities without interrupting daily operations.
Step 3
Our optimization plan
Receive a clear explanation of the findings and a prioritized plan for resolving the identified bottlenecks. The plan outlines the recommended actions, expected impact, implementation scope, responsibilities, and budget, giving you a practical basis for discussing the next step with your customer.
Step 4
We optimize
Once the plan is approved, Xpand implements the agreed improvements. Depending on the findings, this may include infrastructure configuration, database and data-access optimization, AL code changes, extension improvements, integration tuning, or several coordinated actions.
Step 5
You validate the results
The optimized processes are measured against the original baseline so you and your customer can compare the results directly. Previous Xpand engagements have achieved improvements of approximately 30–70% in selected target areas. The actual result depends on the root cause, technical environment, approved scope, and selected business process, so this range should not be presented as a universal guarantee.
Step 6
Warranty and support
Warranty coverage applies after the agreed improvements are delivered. Xpand investigates delivery-related issues, supports stabilization, and can continue monitoring the environment as usage, data volumes, integrations, and extensions evolve.
Contact us in any way you prefer
Frequently asked questions
Find answers to common questions about our services and solutions
Still have questions? We're here to help!
How to fix Business Central performance issues without disrupting live operations?
Xpand runs fully non-invasive diagnostics directly on live production systems - your client's team keeps working without noticing a thing. No downtime, no test environments required, no business disruption.
Why is Business Central slow and how to speed it up?
Performance issues in Business Central almost always have fixable root causes across three layers: infrastructure health, SQL query behavior, and application-level logic. Xpand's three-layer analysis identifies the exact bottlenecks and delivers a prioritized action plan with measurable results - up to 70% performance improvement in targeted areas.
How to offer Business Central performance optimization without an internal specialist?
Xpand handles the full diagnostic and tuning process on your behalf - delivering a clear, prioritized report with actionable recommendations your team can present directly to the client. No internal performance expertise required on your side.
How is Xpand's performance audit different from what we've already tried internally?
Most in-house tuning addresses symptoms, not root causes. Xpand's three-layer analysis goes deeper - checking infrastructure, SQL behavior, and application logic against Microsoft best practices using an internal diagnostic tool built specifically for Business Central environments.
How long does a Business Central performance audit take?
The diagnostic runs on the live system with zero preparation required from the client's side. Results are delivered as a structured report with clear, prioritized recommendations - ready to action immediately after the engagement.