Built around real business challenges

For software providers serving the logistics industry, system performance and scalability directly affect their ability to support customers as requirements evolve. A Belgian software development company providing ERP solutions for freight forwarders and cargo handling companies – built around Microsoft Dynamics 365 Business Central – needed to modernize its existing Document Template Management system . The existing solution had to be rewritten using an Azure Functions-based architecture to support more advanced reporting capabilities. Xpand re-engineered the system using Microsoft Azure technology, improving its performance and creating a scalable, cloud-ready foundation for future development, delivered in 3 months with a focused business acceleration approach.

Moving an established ERP environment to the cloud requires more than transferring data from one system to another. The migration needs to preserve business continuity while creating a reliable foundation for future growth. An ICT services provider operating in the province of Antwerp, Belgium, with more than 230 employees, needed to migrate its existing Indis database from Microsoft Dynamics 365 Business Central 14 RTM BE to Business Central SaaS. Xpand completed the migration successfully in 2 weeks , with no tickets or issues reported during either the UAT or warranty period.

As business systems accumulate more information over time, organizations need a practical way to manage historical data without making it difficult to access when needed. A German IT development and consulting company, specializing in Microsoft Dynamics NAV solution for international logistics businesses, needed a reliable way to manage historical data inside its Microsoft Dynamics 365 Business Central environment. Instead of creating a tool designed around a single use case, Xpand developed a multifunctional Business Central data archiving solution built to be reused and adapted to the requirements of other projects – delivered in 6 weeks.

For a global IT services and consulting company, its business systems need to support operations at scale while remaining ready for future technology changes - including the eventual move to the cloud. Founded in 1992 and headquartered in the Netherlands, the company relies on an integrated technology environment spanning data, applications, and infrastructure to serve more than 2,500 customers across 19 countries with a team of over 9,000 professionals. As part of its modernization journey, it needed to upgrade its Microsoft Dynamics NAV 2017 BE environment to Microsoft Dynamics 365 Business Central 23x on-premises. The goal was not only to complete the upgrade, but to create a cloud-ready foundation for future scalability, and to do it with a Microsoft Dynamics upgrade partner who could deliver that on a fixed, predictable timeline.

The logistics terminal reduced truck congestion and unnecessary downtime during peak hours by implementing Xpand Portal. This allowed for optimized truck processing, real-time alerts on available time slots, and easy access to cargo information for both terminal employees and transport company representatives. The result was a stress-free unloading process and reduced employee burden.

Partner's logistics clients faced challenges managing transportation processes, receiving information through email inboxes. Xpand Portal extracts and converts emails to structured data, creating transportation orders or updating existing orders. Users can track orders, receive email notifications, and automate record creation in the ERP system, streamlining the transportation process.

A telecom operator managing network infrastructure rollouts and service activations across multiple regions relied entirely on email chains, phone calls, and shared spreadsheets to coordinate between internal teams, field contractors, and third-party vendors. Every service order was a separate coordination effort, and a missed reminder could mean a stalled project, a penalty, or a damaged client relationship. Xpand Portal replaced the chaos with a structured, automated, and fully visible delivery workflow.

This case study describes a company that faced challenges with handling customer support requests in a laborious and time-consuming process. By implementing a Help Desk Platform, application and support consultants could update the status of tickets immediately, eliminating the need for additional communication via email. The solution also eliminated the need to maintain Excel spreadsheets, saving valuable time on unnecessary messages. The Xpand Portal-based Help Desk Platform provided necessary features to enable seamless communication with external individuals while maintaining a standardized and efficient workflow.

The company needed to provide its clients with easy access to information regarding their make-to-order projects, including progress updates and documentation, without the need for a dedicated employee to communicate this information. To solve this problem, they implemented Xpand Portal, which integrates with Microsoft Dynamics Business Central to provide clients with predefined access to operational planning. The portal synchronizes with Business Central, eliminating the need for manual updates, and providing secure permissions for clients to access project-specific information and documentation.